🏨 Jagannath Guest House – Complete Hotel Policy & House Rules 🏨

✨ Please read carefully to ensure a smooth and pleasant stay! ✨

📎 Full Policy: https://www.jagannathguesthouse.com/hotel-policy-and-house-rules

1️⃣ Tariff & Financial Policies 💰

• Room Rates: Rates are for accommodation only. 🛌

• No Restaurant: There is no on-site restaurant; meals are not included. 🍽️❌

• Extra Person: Charge of ₹350 per person. 👤

• Geyser (Hot Water): Extra chargeable unless specified in your booking voucher. ♨️🚿

• Payment: 100% advance payment required at check-in. 💵

• Modes: We accept UPI, Debit/Credit Cards. ❌ No personal cheques.

• Promos: Codes are valid for online bookings only; not for offline/spot bookings. 🎫

• Taxes: All taxes paid are non-refundable. 🧾

• 💳 Payment Security & Verification (Card & UPI) 📲

  To ensure a secure transaction and prevent fraudulent bookings, we follow a strict Identity-to-Payment match policy:

  • The Name Must Match: The name registered on the Credit/Debit Card or the UPI Profile (display name in apps like GPay, PhonePe, or Paytm) used for payment must match the name on the Government ID of a guest physically present and staying in the room.

  • Authorized Payers: * ✅ Primary Guest: The person whose name is on the booking.

    • ✅ Accompanying Guest: A family member or friend staying in the same room.

  • Third-Party Restrictions:

    • ❌ No Remote Payments: You cannot have a friend or relative who is not at the hotel send a UPI payment or provide their card details over the phone.

    • ❌ Unknown Persons: Payments from accounts belonging to individuals not registered at our reception will be rejected.

  • Why this exists: This policy prevents "Chargebacks" and unauthorized use of someone else's banking details. It ensures that the person paying is the person staying.

  • The Reason: This protects both the hotel and the actual cardholder from unauthorized charges. If a third-party payment is detected from an "unknown person," the transaction will be rejected, and you will be asked to pay using a verified method.

2️⃣ Identity & Eligibility 🪪

• Mandatory ID: Every guest must present valid government-issued ID:

  • Indian Citizens: Aadhaar, Voter ID, Driving License, Passport. (❌ PAN Card is NOT accepted).

  • Foreign Nationals: Original Passport & Visa. 🛂

• Local IDs: Local ID cards are strictly not accepted. 🚫

• Solo Travelers: Solo Indian travelers are NOT allowed. Only solo foreign nationals may stay. 🌍

• Couples: Unmarried couples under 21 years of age are not permitted. 👫

• Check-in Discretion: If eligibility is not met, check-in will be denied without refund. 🛑

3️⃣ Check-In & Check-Out (Strict Timings) ⏰

• Check-in Window: 10:00 AM to 10:00 PM. 🕙

• ⚠️ The 10 PM Rule: Check-in after 10:00 PM is strictly prohibited under any circumstances (including train/flight delays). 🚂✈️

• Example: If your train is delayed past 10 PM, unfortunately, check-in will not be possible. Please plan your arrival accordingly.

• Early Check-in Fees:

  • Before 6:00 AM → 💵 100% of previous day’s rate.

  • 6:00 AM – 8:00 AM → 💵 50–100% of previous day’s rate.

  • 9:00 AM – 10:00 AM → ✅ Complimentary.

• Check-out Time: 9:00 AM. 🕘

• Late Check-out Fees:

  • 9:00 AM – 9:30 AM → ✅ Complimentary.

  • 10:00 AM – 12:00 PM → 💵 50–100% of next day’s rate.

  • After 1:00 PM → 💵 100% of next day’s rate.

• Note: Extension rates may differ from your original booking rate.

4️⃣ Room Facilities & Power ⚡

• Room Service: Currently suspended. 🚫🧼

• Generator Backup: Available 24×7.

  • ⚠️ Important: AC and Geyser will NOT work on generator. ❌❄️

  • Voltage: Mayapur often has voltage fluctuations. AC performance may be affected; no refunds will be given for this. ⚡

• Damages: Guests are liable for any damage to furniture, property, or fixtures. 🛋️🔨

5️⃣ Entry, Security & Conduct 🔒

• 🕙 Reception Closing & Opening Time:

• The reception desk strictly closes at 10:00 PM and re-opens at 8:00 AM.

• All check-ins, check-outs, and administrative inquiries must be completed before 10:00 PM.

• 🚫 Check-in after 10:00 PM is strictly prohibited.

• 🌙 No Service Period (10:00 PM – 8:00 AM)

  🛎️ General Services:

• There will be no services provided after 10:00 PM. This includes housekeeping, room service, and the provision of linen.

  🔧 Technical & Facility Support:

• Staff will not attend to any issues regarding AC operation, geyser operation, or electrical/plumbing matters after 10:00 PM.

  📌 Guest Responsibility:

• Guests are kindly requested to ensure their AC and geyser are functioning properly and that they have all necessary linen before the 10:00 PM cutoff time.

  👮 Night Caretaker Role:

• Our Night Caretaker remains present on the premises to oversee the property during night hours.

• ⚠️ It is not the caretaker’s responsibility to provide guest services, handle check-ins, or resolve room-related technical issues.

  🚑 Medical Emergencies Only:
  The caretaker is authorized to be disturbed only in the event of a genuine medical emergency. We sincerely request all guests to cooperate and respect his rest hours.

• Curfew: Main gate closes at 10:00 PM and reopens at 6:00 AM. Entry/exit is restricted during this time. 🚧

• Visitors: Visitors are not allowed in rooms. Exceptional entry requires ID, Front Desk approval, and a log entry. 🙅‍♂️

• Commercial Use: Using hotel photos/videos for commercial purposes is prohibited without permission. 📸🚫

• Residential Zone: Please maintain strict silence, especially at night. 🤫🙏

• Prohibited: Smoking, Alcohol, Drugs, Prostitution, Gambling, Contraband, or Pets. 🚭🚫🐾🍺

6️⃣ Cancellations, Refunds & Extras 📩

• EP Rates: Non-refundable and cannot be modified. ❌💸

• No-Show: No refund if the guest does not arrive.

• Mid-Stay Cancellation: No refund if you shorten your stay after check-in.

• Travel Disruptions: Charges apply regardless of transport delays (Train/Flight/Bus). 🚌

• Refund Timeline: Processed in 4 working days; takes 3–14 business days to reflect.

• Car Rental: All car bookings (pick-up/drop) are non-refundable. 🚗

• Parking: Paid parking is available outside the premises (Third-party, not managed by us). 🅿️

• Luggage: Storage available (at guest's risk) for up to 10 hours. 🎒

📍 Contact Us: 📞 Call/WhatsApp: +91-8167038996 📧 Email: info@jagannathguesthouse.com

The Management reserves the right to evict or deny entry to anyone violating these rules without prior notice or refund. 🛑